🔒 Privacy Policy

Aq990's Privacy Policy — Your information is completely secure

We don't just talk about how much your data matters to us — we prove it through action. This page explains in detail how aq990 collects, uses, and protects your information.

Last updated: January 2026 Published in Bengali About 8 minutes to read

At aq990, all your data is protected with encryption technology. We never sell your information to any third party.

Aq990's Privacy Policy Our core commitments

A quick overview of the steps we take to keep your data secure.

Encrypted Data Storage

All your personal data is protected with SSL/TLS encryption technology. Security is enforced at every layer of data transmission.

No selling data to third parties

Aq990 never sells your personal data to marketing companies or third parties. Your information is used solely to improve our services.

Your control over your data

You can view, correct, or request deletion of your stored data at any time. You have full control over your information.

Transparent cookie policy

We clearly explain what cookies we use and why. You're free to manage your cookie preferences as you see fit.

KYC Verification Security

Documents collected for identity verification are stored with the highest level of security and can only be accessed by authorized personnel.

Marketing Opt-Out Option

If you'd rather not receive our promotional messages, you can opt out at any time — easily and without hassle. We respect your preferences.

01

What information we collect

From the moment you create an account on aq990 to every transaction you make, we collect certain information. The sole purpose of collecting this data is to provide you with a safe, fair, and personalized betting experience. We never collect information that isn't necessary.

Aq990 collects two main types of information — data you provide directly, and data collected automatically during your use of the platform.

Data Type Example Reason for collection
Identity Information Full name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email address, mobile number, residential address Account Management & Communication
Financial Information BKash/Nagad number, bank account details Processing deposits and withdrawals
Usage data Betting history, login times, device information Service improvement and fraud prevention
Technical information IP address, browser information, cookie data Security & Session Management

Aq990 will never Full card numbers or bank passwords Not stored. All financial transactions are processed exclusively through secure third-party payment gateways.

02

How We Collect Your Data

Aq990 collects your information through various methods. You are properly informed before any data is collected through each method, and your consent is obtained where required.

  • Provided directly: Information you provide directly by filling in the registration form, uploading KYC documents, contacting customer support, or participating in surveys.
  • Automatically Collected: When you use the aq990 website or app, browsing data, click patterns, session duration, and similar information are collected automatically.
  • Payment processing: Transaction confirmation details are collected from the payment gateway at the time of deposit or withdrawal.
  • Verification services: Relevant information may be obtained from trusted third-party verification services for identity and age verification purposes.
  • Device & Location Information: With your consent, general device location data may be collected as required to comply with geo-restrictions.
03

How your data is used

Aq990 uses the data it collects solely for specific and lawful purposes. We believe transparency is the foundation of trust, so here is a full breakdown of how your data is used.

  • Account Management: To create and maintain your account, verify your identity, and ensure security.
  • Providing betting services: To accept bets, determine outcomes, process winnings, and improve the overall gaming experience.
  • Financial Transactions: For processing deposits and withdrawals, and preventing fraud.
  • Customer Support: To resolve your questions, complaints, and issues quickly and effectively.
  • Responsible Gaming: To detect unusual betting patterns and provide support to users who may be at risk of problem gambling.
  • Legal Obligation: To comply with applicable laws and fulfill legitimate requests from regulatory authorities.
  • Service Improvement: For anonymous statistical analysis to improve our products and services.

Aq990 always ensures a lawful basis (contractual necessity, legitimate interest, or your consent) before using your data. If your data is to be used for any new purpose, you will be informed again.

04

Data Sharing Policy

Aq990 does not sell your personal data to any third party. However, limited information may be shared with trusted partners to deliver our services. In every case, strict agreements and security requirements are enforced.

  • Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions.
  • Identity Verification Providers: Identity document details may be shared with a licensed verification agency to complete the KYC process.
  • Fraud Prevention Services: Limited data may be shared with security service providers to detect suspicious activity.
  • Legal Authorities: Necessary information may be disclosed in response to a court order or a legitimate legal request from a regulatory authority.

All Our Third-Party Partners Bound by strict data protection agreements. They may only use data for the specified purpose and may not share it with any other party without aq990's consent.

06

Technical Data Protection Measures

Aq990 uses industry-leading technical measures to keep your data secure. Security isn't just a policy for us — it's at the core of every technical decision we make.

  • SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL/TLS encryption — the same standard used in banking.
  • Encrypted Storage: Sensitive data stored on our servers is protected with AES-256 encryption.
  • Restricted Access: Only authorized and trained personnel have access to personal data.
  • 24/7 Monitoring: Automated systems monitor for suspicious activity around the clock.
  • Regular Security Audits: Regular security assessments are conducted through independent third-party experts.
  • Two-factor authentication (2FA): Two-factor authentication is available for logins and important transactions.

In the event of a data breach, aq990 will notify affected users within the legally required timeframe and take all necessary protective measures.

07

Data Retention Period

Aq990 retains your data only for as long as necessary. Once the purpose has been fulfilled or the legal retention period has expired, your data is securely deleted or anonymized.

Data Type Retention Period
Account and identity information 5 years after account closure
Financial Transaction Records 7 years from the date of transaction
Customer support communications 3 years from the date of contact
Cookies and session data 30 days up to a maximum of 2 years
Marketing Preferences Until opt-out
KYC Documents 5 years after account closure (legal obligation)

Data relevant to ongoing legal cases or investigations may be retained beyond the periods stated above.

08

Your rights

Aq990's privacy policy recognizes certain important rights you have over your data. To exercise any of these rights, please reach out to our support team.

Right to Access Your Data

You can find out what information we hold about you and request a copy.

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

Right to erasure

In certain circumstances, you may request that your data be deleted.

Right to Restrict Processing

You may request that we restrict the processing of your information in certain circumstances.

Right to Data Portability

You have the right to receive your data in a structured, machine-readable format.

Right to Object

You can opt out at any time if you object to your data being used for marketing purposes.

To exercise any of the rights listed above support@aq990.com. We typically respond to requests within 30 business days.

09

Children's privacy protection

Aq990 is strictly for individuals aged 18 and above. We do not knowingly collect any information from minors. Age verification is required at registration and is further confirmed during the KYC process.

If an underage account is detected, it will be closed immediately and all collected data will be deleted. If you believe a minor has been registered by mistake, please notify our support team right away.

Aq990 is committed to responsible gaming. Protecting minors is one of our top priorities. To learn more, visit our Responsible gambling View the page.

10

Privacy Policy Update Guidelines

Aq990 may update this Privacy Policy from time to time due to business changes, new regulations, or technological developments. We will notify you of any significant changes via your registered email or platform notifications before they take effect.

Continued use of aq990 after any changes have been made will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

This Privacy Policy was last updated January 2026Last updated on. Next scheduled review date: July 2026

11

Contact us

If you have any questions about our Privacy Policy or wish to exercise your rights, please reach out to our dedicated Privacy Team.

  • Email: support@aq990.com — for all privacy-related requests.
  • Live chat: Instant support is available 24/7 via live chat.
  • Response time: 24–48 hours for standard requests; 30 business days for complex ones.

About the privacy policy FAQ

Here are answers to our most frequently asked questions.

No, aq990 never sells your personal information to third parties. Your data is used solely for service delivery, security, and legal compliance.

Yes, under certain circumstances you may request the deletion of your data. However, some information (such as financial transaction records) is required by law to be retained for a specified period. To submit a request, contact us at support@aq990.com.

Yes, all documents uploaded for KYC are stored on servers secured with AES-256 encryption. Only authorized verification personnel can access them, and once verification is complete, the documents are no longer actively used.

You can stop receiving promotional messages by clicking the "Unsubscribe" or "Opt-Out" link at the bottom of any marketing email. You can also send a request directly to support@aq990.com.

aq990 only identifies general geographic location via IP address, which is necessary for security and geo-restriction compliance. Precise GPS location is not tracked, and no location data is collected without your consent.

Your data is protected —
Now Bet with confidence on aq990

Join aq990 today, backed by a trusted Privacy Policy and the highest standards of security.

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